Cancellation Policy

Group Policy (Cancellation): For groups (15 pax+), a cancellation fee may be charged if passengers fail to travel and no notice of cancellation is provided to Skyrail, or seats are cancelled within 24 hours of travel and cannot be resold. Skyrail recognises that extenuating circumstances can exist, and as such the application of a fee will be assessed on a case by case basis. Kuranda Scenic Railway: Gold Class (Cancellation): Seats cancelled within 24 hours of travel may attract a cancellation fee. Tour Escorts: For every group of 15 paying passengers or more, Skyrail permits 1 bonafide Tour Guide, Escort, Leader or Language Guide to travel FOC. This is designated at the time of booking and the Tour Guide/Escort is required to produce appropriate identification upon collection of boarding tickets. FOC boarding tickets issued to the Tour Escort/Guide and are non-transferable. For groups requesting additional guides/leaders/escorts in excess of the 1:15 FOC ratio, 1 additional guide/leader/escort will be charged at 50% (non-commissionable) rate of the standard one-way or return Skyrail fare (in line with the service booked for the group). All additional guides will be charged at normal adult rates. For groups with less than 15 paying passengers, Skyrail permits 1 tour guide/leader/escort to be charged at 50% (non-commissionable) rate of the standard one-way or return Skyrail fare (in line with the service booked for the group).