Cancellation Policy

For reservations cancelled or amended (date/numbers) within 24 hours of your booking, a 100% cancellation fee will apply. If you have booked a specific date and time within the 6-month period, we require 72 hours' notice for amendments or cancellations. Bookings are fully refundable and amendable provided cancellation/amendments are made no less than 72 hours before expected arrival. Cancellations to Christmas Day and New Year's Eve bookings prior to 21 December will incur a 10% cancellation fee. Cancellations made after 20 December will not be entitled to a refund and a 100% cancellation fee will apply. In the event of a 'no-show', a 100% cancellation fee will apply. Skyline Queenstown/ Rotorua reserves the right to cancel your booking in writing to your nominated e-mail address a minimum of 30 days prior to your reservation date. All cancellations will be granted a full refund.