Cancellation Policy

South Australia and Kangaroo Island ferry, tours, accommodation and packages (excluding Adelaide Sightseeing and Murray Princess cruises). Cancellation of a booking or part thereof will incur the following fees: More than 30 days before departure - Loss of deposit Between 7 and 30 days before departure - $50 per person or 50% of total cost whichever is greater Less than 7 days before departure - $50 per person or 80% of total cost whichever is greater Within 24 hours of departure - 100% of total cost For independent packages including the Kangaroo Island Wilderness Trail, a $200 per person cancellation fee will be added to the above fees for cancellations less than 30 days prior to departure. For touring packages including the Kangaroo Island Wilderness Trail, a $200 per person cancellation fee will be added to the above fees for any cancellations. These fees are collected on behalf of the Department of Environment, Water and Natural Resources. Adelaide Sightseeing day tours (excluding Kangaroo Island ferry, tours, accommodation, packages and Murray Princess cruises) Cancellation of a booking or part thereof will incur the following fees: More than 3 days before departure – Full refund Between 24 hours and 3 days before departure - $50 per person or 50% of total cost whichever is greater Within 24 hours of departure - 100% of total cost Murray Princess Cruises including any South Australia packages featuring Murray Princess (operated by Captain Cook Cruises) Cancellation of a booking or part thereof will incur the following fees: More than 60 days before departure - $50 per person Between 30 and 60 days before departure - Loss of deposit Between 15 and 30 days before departure - 50% of total cost Less than 14 days before departure - 100% of total cost For cancellations made 15 days or more before departure, the full value (less an administration fee of $50 per person), may be applied to another cruise if completed within 12 months of the original booking. If the re-booked cruise is of a greater value, the difference must be paid upon re-booking. Special payment and cancellation conditions apply for groups of 15 or more and Special Event Cruises, which are available on application. No refunds will be made for services not availed once travel has commenced. All refund claims must be made in writing. Please note operators (other than SeaLink Travel Group) reserve the right to charge cancellation fees in addition to the above.