Cancellation Policy

Please contact sales@treetops.com.au to change or cancel your booking. Requests must be received at least 7 days before booking time/date. If you contact us to change or cancel your booking with at least 7 days’ notice, this can be done subject to availability. Bookings can be moved once only. An administration fee may apply. Less than 7 days before booking time/date: Bookings cannot be changed or cancelled within 7 days of your booked time/date. No compensation (no refund or vouchers) is available. Similarly, there will be no refund of entries or compensation available if participants choose not to participate and the park is open and operating as usual (including during rain and light winds). Activities Closure: In the event it proves necessary to close the Activities due to reasons beyond the control of TreeTops eg: extreme weather including lightning, high winds or storm; unscheduled maintenance in circumstances where you have commenced participation in the Activities, no refund or compensation (in part or in whole) will be offered. In such circumstances TreeTops will reschedule your booking to a mutually convenient date and time, within 6 months.