Cancellation Policy

Cancellations by the Operator – The Operator reserves the absolute right to cancel or vary any service for any reason including as a result of weather conditions, insufficient reservations or any unforeseen event or circumstance. The selling agent and/or Operator accept no responsibility for any loss or additional expenses arising from changes, delays or cancellations of the services and activities of the Operator. This voucher is non-refundable (other than at the absolute discretion of the Operator) however pre-paid bookings can be altered in accordance with the following: a. Up until 24 hours prior to the date and time of any pre-paid reservation you may change (subject to availability) or cancel your booking at no charge by contacting the Operator directly. b. Within 24 hours of any scheduled reservation any change to the booking is at the absolute discretion of the Operator and may incur a fee up to a maximum of 100% of the price paid for the activity or service. c. In the event that a pre-paid reservation is not utilised by the customer without any notification to the Operator this voucher is deemed to have been used.